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I had given my hard drive for diagnosis. It was mentioned that one of the 4 read-write heads were damaged and I was provided a quote to have it replaced from a donor drive and data copied. I politely declined as it was something I was not going to afford for the data I had in the drive. I had said that I would pick up the drive I went there and I was provided with an disassembled drive (drive in a SCS bag and cover in my hand) See picture. I expected them to put it all together and hand it over as I went like 3 full days after I conveyed my decision to pick it up.I am not very satisfied with the way the drive was handed off which is why I am giving a 3 star. Though I understand the diagnosis was free, it doesn't mean you provide a dismantled drive.
Ajai karthick Arangaraman
00:43 11 Nov 20
Great place if your valuable data goes in the fritz. Staff is friendly and did a great job walking me through their process.
14:06 25 Sep 20
Fully recovered all data from a drive that I was pretty sure was destroyed beyond help by a combination of an electrical short and a brief ensuing fire. Being local is a plus too!
16:07 25 Aug 20
I have genuinely never felt as cared for by a tech company before. These guys are more than fair with their prices, give very good explanations for what the problem is, and are VERY friendly. I'd highly recommend them to anyone I know, without a second thought.
13:17 11 Apr 20
My HDD backup drive was slow and making strange noises, so I dumped my data onto my desktop. I wasn’t able to move two large media files, and after force-quitting the drive, it wouldn’t show up in externals on my computer. I dropped off the drive to MagNext yesterday, and Mark checked me in within 5 minutes. He said the diagnostic was free, and contacted me a few hours later with the result. To fix the drive would be cost prohibited compared to returning it to the manufacturer for a replacement, so I didn’t end up paying them for repair. I picked up the drive today, and Mark explained the findings in detail. He even provided me with a letter of my results to include with my warranty return! I’m so grateful he was honest with me and they offer the free diagnostic, because now I’m eligible for a replacement. In the future, I will bring all my devices to them for repair help!
20:08 04 Feb 20
So I’ll start this off by saying I don’t leave many reviews unless a place has made me feel some type of way. As soon as I called, Mark answered and was extremely knowledgeable about the issues I was having with my 1996 Hard drive. The files on this were very important as it has software that’s no longer available. I took the hard drive in to Magnext this morning and got a phone call late afternoon saying the drive is ready! These guys are the best. They have a lab and do onsite recovery which makes going to them a non event. Thanks guys for saving me. I will definitely recommend 10/10. Till next time.
22:57 30 Jan 20
They kept my hard drive for a year pulling me along telling me that it'd be able to get fixed one day. I finally found a company in California who could fix it. When I called Magnext to let them know I would be there shortly to pick up my hard drive, they seemed a little flustered and told me they "would get it ready for me." Once the hard drive was diagnosed by the other company, they called me to tell me the disc inside of the hard drive had been broken and my hard drive was extremely poorly & loosely put back together. I had never taken a part my hard drive or dropped it. It's always been well taken care of. Therefore, the only way for the disc to have been broken was by the person who opened it. Unfortunately for me, this is costing me now a LOT more money to fix, and there is a possibility it won't be recovered at all due to the disc being broken. (Mind you - Magnext had never once mentioned a broken disc.). I will say the people who worked there were always nice to me and the pricing was affordable. However, I no longer trust them and will not be using their service again.
02:38 12 Nov 19
My brother and I brought in some drives they then veryified the integrity of the drives for free then we had them migrate the data and they were super helpful and reasonably priced! Will definitely use them again if I need to.
19:42 05 Sep 19
Full disclosure, I work here.Mark cares about the customers and works hard to give them the best chance possible. No over promising or gratuitous up selling.Sometimes customers are in a really tight spot and it's a good feeling when you can take a catastrophe and make it like it never happened. Sad when you can't help though.
00:56 03 Aug 19
Wonderful experience. Super anxious to lost all of my important data, family photos, old school documents and files. They quickly and easily pulled the data off my old drive and transfered it to a new drive. Mark and Andrew were extremely helpful and informative throughout the entire processes.
15:17 25 Jun 19
Even though they weren't able to recover the data we needed (BADLY damaged drive), they swapped in replacement parts and spent several days working with me to identify target files and sent outstanding reports. Communication/responsiveness was excellent. I'll definitely use them again.
22:14 13 Mar 19
Magnext helped me out in a big way. Help me find some important documents on a flash drive that was reaching it shelf life. They recovered the items I needed and I am so grateful. They also gave me some good advice. They definitely know their work. A Must Go place when you're having issues of all kind in computers and more.
20:09 07 Mar 19
When my flash drive wouldn’t work 5 hours before a deadline. I called and came right in and they looked at my flash drive and pulled everything off and moved it to a new flash drive! AMAZING SERVICE AND AMAZING EXPERIENCE!!!!!
22:53 13 Dec 18
Everyone at Magnext was extremely helpful with my deleted data problem. From the moment i walked in, they all jumped into the problem and answered every one of my questions. Work was begun immediately to restore my deleted files and i had answers back several hours later. I found additional issues after picking up the recovered files which were promptly resolved by telephone and email. Although my issue was rather small, it was very serious to me, and I could not be more pleased with their efforts to get me back working.
00:46 30 Oct 18
Very friendly and fair. I was able to just stop in and drop off my external hard drive without an appointment. After they did the free assessment and gave me the estimate, I did some more searching and found that I had a backup of what I needed already, so we didn't end up going through with it. I was able to stop in and pick my things up without any trouble. Thanks!
14:45 10 Sep 18
Tim and the crew are the real deal. After getting no where with microcenter, but lost time and gas. They were able to pull all my files off a bad hardrive. Amazing turn around time. I hope never to go thru this problem again, but if I do I know who to call.
00:33 04 Jul 18
From start to finish, exceptional service and a great value. When my hard drive failed and I was a few months behind in backing up, Magnext did an incredible job getting every last bit of data back. Tim stayed in contact every step of the way, giving me updates, pricing and options. I am so grateful these guys exist - the only other option would have been to send my laptop away for up to 2 months, spend up to $2K and hope for the best. From start to finish, it was one week, and the pricing was very reasonable. Highly, highly recommend.
08:56 28 Jun 18
I trust Magnext Data Recovery to assist me with my most important work and personal data. I am a repeat customer and won’t go anywhere else. These folks know their stuff!!They are local, trustworthy and speak to you personally. The cost is very reasonable and they stay in touch with you to assure timely repair and pick- up that is convenient for you. 5 Stars isn’t enough!! They are a 10 ⭐️!
14:39 03 Mar 18
Great service, friendly employees. Highly recommend.
22:07 23 Feb 18
I thought I lost all our pictures, but Magnext got them back for me! My wife isn't going to kill me now.
19:25 04 Dec 17
Excellent for your tape library and data recovery needs. Friendly staff. Same day shipping. Warranty, payment, and service contracts available
13:20 10 Nov 17
After calling a few other places around town(all seemed to be fake), I gave Magnext a call. I was able to talk to a real person on the phone who help guide me down the right path. They saw me the same day and had my files within a couple days. Dropping your external hard drive is not advised(just in case you didn't know). The peace of mind I gained from this was a memorable experience.
21:37 09 Oct 17
Magnext Data Recovery is an outstanding company! The C and D drives on my son's PC both went bad at the same time ... then the USB backup drive with Acronis backups also went bad. Tim (tech rep) took me to his office and we discussed each of the 3 drives in detail and the possibilities and cost of repairs. I left the drives with them and he called me promptly within 3 hours after techs had examined the drives in-depth. He indicated that one of the drives could be repaired with a very high percentage of recovery for minimal cost (Level 1 Repair). The second drive had multiple issues and would be considerably more expensive to repair. They would take a look at the USB drive to see what could be done. I gave them the go-ahead on the Level 1 repair at 5 pm on Friday and they promised to have the drive ready at 10 am Monday morning. They arranged a remote preview of the repair from my home before copying their working image to my new drive. The Level 1 repair was perfect. When I picked up the drives they also indicated they were able to repair the USB drive ... no data but a working drive! Outstanding, very professional company. And Tim made the whole process pain free! I highly recommend this company. Larry Cross
23:22 19 Sep 17
Our computer would not boot up and we thought all of our wedding and kids' baby pictures would be lost. I contacted Magnext and they were able to recover all the data from our computer. The service and professionalism of the staff was incredible. I cannot thank them enough for being able to save such priceless family momentums.
00:11 08 Sep 17
I lost all my work files on my hard drive and needed them back ASAP for my project. I contacted MagNext and they retrieved the files in a quick manner!
12:24 06 Sep 17
The data recovery specialist (Mark) at Magnext worked on my formatted MacBook hard drive to get my erased pictures back. He was able to get all the data that was recoverable back for me. Their service and customer care is exceptional and I would recommend their services. I wasn't charged anything for evaluation.
18:34 18 Aug 17
I knocked over my USB drive and it wouldn't work anymore. Took it in to Magnext and they got my files back at a very reasonable price.
20:44 01 Aug 17
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